Job Overview:
As a Social Media Coordinator, the individual will be responsible to handle all incoming leads by addressing to the prospects’ queries and providing support through best and quick communication channels. This job also entails arranging, maintaining, reviewing and generating periodic reports on all leads. This position demands excellent communication skills, and the individual should have analytical techniques with an ability to thrive in a fast-paced environment.
The ideal candidate should create and maintain a strong online presence for our company. Implement online marketing strategies through social media accounts in an effort to increase brand awareness. Additionally, this individual will need to understand the target audience and create an appropriate strategy to reach each group.
The role requires someone who can work both independently and in collaboration with others within a team, communicating with clients/ prospects, other staff and key stakeholders remotely.
The position will require commitment and flexibility to working across time zones for Mauritius, the Middle East and Europe, and due to the current global circumstances, the role will rely in part on some remote training with remote collaboration and effective communication.
Candidates should be able to work with remote supervision/ collaboration, work well to deadlines & be proactive.
Candidates should have experience with client relationship management and client interaction.
There is a minimum contract period of one (1) year before this role continues to a long-term position.
A probation period of three (3) months and notice period of one (1) month will apply.
Salary is subject to experience and demonstrated skills & aptitudes.
Candidates must be able to demonstrate transferable skills and deliver based on the processes, approach and applications the role requires.
Candidates must have strong oral and written communication skills in English and demonstrate tact, discretion and respect for confidentiality with reliability and honesty.
Team working ability and project management skills are very important as well as a focus on customer service and communication.
An overview of roles and responsibilities would include but is not limited to:
Handle Lead Managements:
- Efficiently handle incoming leads generated through various channels such as website inquiries, e-mails & digital marketing, and client referrals.
- Understand and log the leads categorically within the CRM if available for a streamlined tracking and regular follow-up.
- Identify and prioritise these leads based on potential value and urgency.
- Address each lead from the clients and on a mandatory scale, provide a prompt and accurate response to all such queries via the best communicating tools such as email, phone, Skype, WhatsApp, etc.
- Always ensure to present the comprehensive information on wealth management products, investment strategies and policies, in a short way, keeping such literature handy always. Make the best utilization of a detailed profile of all the service types offered.
- Determine to provide a prompt response to resolve the concerns from the clients/ prospects, ensuring a satisfaction level.
Customer Support:
- Understand and assist customers/ prospects with onboarding tasks that includes registrations, accounts opening, various fund transfer types, etc in consultation with the Director.
- Constant co-ordination along with wealth managers and senior officials of the company, is a must for a consistent knowledge upgrade, to deliver personalised solutions.
- Analyse, manage and conduct a simple follow-up communication process to ensure client satisfaction is established and handle feedback for continuous improvements in our services.
Documentation and Reporting:
- Maintain accurate records of clients/ prospects interactions, including inquiries, resolutions, and follow- up actions, within the CRM system.
- Generate regular reports on lead status, client inquiries, response times, and resolution rates for performance analysis and decision-making
Qualifications:
- Full understanding and proven track record working with Social Media tools.
- Any Bachelor’s degree in marketing, sales, business administration, or a related field preferred.
- Experience in customer service, sales support, or a similar role within the financial services industry.
- Excellent communication skills, both verbal and written, with a strong emphasis on professionalism and clarity.
- Ability to multitask and prioritise tasks in a dynamic and fast-paced environment.
- Familiarity with CRM systems and computer proficiency.
- Background and knowledge in compliance and AML is a plus.
Working Hours
The role is being offered at 5 – 6 days a week Monday to Friday/ Saturday from 9am to 6pm with breaks for lunch & tea/ coffee
Working Location
- Remote working – Hybrid.
- Preferred location: Dubai/ United Arab Emirates/ Mauritius.
Required Skills
Candidates must be proficient in using Microsoft Office programs, specifically Excel and Microsoft word to a truly proficient level – this will be tested.
Candidates must have a proven track record working with Social media tools.
We are looking for candidates who can demonstrate relevant work experience and transferrable skills.
To progress applications, candidates should send a copy of their CV & cover letter to: lswealthmanagement@www.leadsolutionss.com
